Payment Policy for reservations over 60-days from check-in:
Payment terms:
- A 50% non-refundable deposit invoice will be emailed upon confirmation. Payment (receipt of transfer) is required to confirm the reservation dates.
Reservation dates are not guaranteed or reserved until the deposit payment confirmation has been received by TVN. - The 50% balance payment is required 60-days prior to arrival.
Invoice will be emailed by TVN, 5-business days prior to the due date.
The final 50% payment transfer receipt must be received by TVN within 3-business days.
Refundable security deposit:
A refundable cash security deposit of USD $1,000 or THB 35,000 cash is required per villa.
The cash payment must be made upon check-in with the villa manager.
5-Bedrooms: USD $1,000 or THB 35,000
7-Bedrooms: USD $2,000 or THB 70,000
10-Bedrooms: USD $2,000 or THB 70,000
*Credit or ATM/Debit cards are not accepted
Cancellation Policy:
Twin Villas Natai is non-refundable following the 50% deposit payment; whether through an agency, a direct booking, or OTA (online travel agency).
Any cancellations, refunds, or date modification 60-days prior to check-in date, and after balance payment has been submitted are non-refundable or permitted under this policy.
Twin Villas Natai rental booking may be modified, subject to the terms and conditions under the Modification & Rebooking policy below.
Modification & Rebooking Policy:
Primary guests can send a written email request to info@twinvillasnatai.com to modify their reservation. Written requests are subject to current availability.
Date modification must be made at least 60-days prior to the original check-in date.
10% of the original rental fee will be applied as a rebooking fee, and the remaining will be applied as credits for rebooked dates.
Credits are valid 6 (six) months from the check-in date of the original reservation. The then published rental rates will apply for all rebooking requests. Any unused or expired credits are not subject to refund.
Modification/rebooking or refunds are unavailable within 60-days of the original booking check-in date.
Payment Policy for reservations under 60-days from check-in:
Payment terms (under 60-days):
A 100% non-refundable payment invoice will be emailed following confirmation.
An email payment receipt of funds transfer is required to confirm the reservation.
Reservation dates are not guaranteed or reserved until the deposit payment confirmation has been received by TVN.
Refundable security deposit:
A refundable cash security deposit of USD $1,000 or THB 35,000 cash is required per villa.
The cash payment must be made upon check-in with the villa manager.
5-Bedrooms: USD $1,000 or THB 35,000
7-Bedrooms: USD $2,000 or THB 70,000
10-bedrooms: USD $2,000 or THB 70,000
*Credit or ATM/Debit cards are not accepted
Cancellation Policy:
Twin Villas Natai is non-refundable following the 100% deposit payment; whether through an agency, a direct booking, or OTA (online travel agency).
This reservation falls under 60-days, therefore any cancellations, refunds, or date modification 60-days prior to check-in date, and after balance payment has been submitted are non-refundable or permitted under this policy.
Twin Villas Natai rental booking may be modified, subject to the terms and conditions under the Modification & Rebooking policy below.
Modification & Rebooking Policy:
This reservation falls under 60-days from check-in date; therefore, any modifications or rebooking is not permitted under this policy.